Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Ornella.in relationship with you in relation to this website.
The term ‘Ornella.in’ or ‘us’ or ‘we’ refers to the owner of the website https://www.ornella.in whose office is Darshanaa Sanjanaa Jewellers, carrying on the business of Exclusive Diamond and Gold and Jewellery since 1992 at its two prestigious outlets at
-407, Shop No.2 &3, Shiv Darshan Building, 33rd Road, Bandra West, Mumbai 400050
Shop No.4-5-6, Kailash Shopping Centre, Delmon Hotel Building, Junction of 16th/ 33rd Road, Bandra West,
Mumbai 400050.

The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited under the laws of India.
5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
8. You may not create a link to this website from another website or document without ornella.in prior written consent.
9. Your use of this website and any dispute arising out of such use of the website is subject to the laws in India or other regulatory authority.

All orders are considered complete only after the payment has been received by ornella.in
To confirm the order, Ornella.in may at random call up the customer who has placed the order through the website and ask the customer a verification question. Ornella.in will confirm the order only upon receipt of answer of the said questions.


-We shall do the most to maintain a reasonable level of functioning and availability of the Website. Ornella
reserves the right, at any time to limit access to the Website and its use by the user in order to carry out
maintenance operations or to make changes. We cannot be held responsible if chosen to keep the site on hold for
maintenances purposes.


-All products, services and information are provided “as is” or “as available”. We disclaim all representations and
warranties of any kind, whether expressed or implied, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose, title, non- infringement, security or accuracy.

Breach of terms and conditions

-In the event of breach of the terms and conditions of these terms of use by the customer, the customer shall be
promptly liable to indemnify Ornella.in for all the costs, losses and damages caused to Ornella.in as a result of
such a breach. Further in the event of your breach of these terms of use, you agree that ornello.in will be
irreparably harmed and will not have an adequate remedy in money or damages. Ornella.in therefore shall be
entitled in such event to obtain an injunction against such a breach from any court of competent immediately upon
request. Ornella.in right to obtain such relief shall not limit its right to obtain other remedies.
Any failure of Ornella.in to exercise or enforce any right or provision of these terms of use shall not operate as
a waiver of such rights or provisions.
In no event will we be liable for any loss or damage, or any loss or damage whatsoever arising from loss of data
or profits arises out of, or in connection with, the use of this website.

Shipping Policy

-Ornella.in provides free delivery/ shipping of all products within in Bombay/Mumbai. Additional charged will be
levied for delivery outside Mumbai city. Our delivery duration depends on the product selected and the shipping
-Goods can be shipped outside India as well. We deliver worldwide.
-We have several products under the Same Day Shipping category. These are ready to ship products and will be
delivered to your address within 2 to 5 working days.
-Our made to order products take 5 to 20 working days to manufacture and deliver to you.
-All our products are covered under transit insurance.

Delivery Process

-Customer has to give the correct details of the Recipient Name (as stated in the photo identification) with
complete address, nearby landmark, pin code and correct number for hassle free delivery.
At the time of delivery, the recipient will have to provide any of the below mentioned identity proofs to collect
the product:
-PAN card
-Driver License
-Voter ID
-Aadhaar Card
-Courier agent will collect the original ID proof and note down the details at the time of delivery. During this
process customers are expected to cooperate with them to ensure safe delivery.
-Our courier agent will make one more attempt to deliver the product in the absence of the recipient is not
available at the address during his/her first visit. In case the recipient is not reachable/ available after the
attempt, the product will be returned to our office.

Change in Delivery Address

-If the product ordered is not dispatched, Customer can change the delivery address by contacting at customercare.ornella.in. Once the product is shipped, this facility won’t be available.

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