Privacy Policy

This Privacy Policy applies to the

-Ornella is an online jewellery retailer, which is crafted to give its customers value for money shopping experience, providing a bouquet of Diamond and Gold Jewellery, which is selected and designed exclusively for you. recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on and other offline sources. This Privacy Policy applies to visitors to our website and to our online customers. We collect information about you to process your order and to provide you with the best possible services. By visiting and/or using our website, you agree to this Privacy Policy. is a property of Darshanaa Sanjanaa Jewellers, carrying on the business of Exclusive Diamond and Gold and Jewellery since 1992 at its two prestigious outlets at
-407, Shop No.2 &3, Shiv Darshan Building, 33rd Road, Bandra West, Mumbai 400050
Shop No.4-5-6, Kailash Shopping Centre, Delmon Hotel Building, Junction of 16th/ 33rd Road, Bandra West,
Mumbai 400050.

Information we collect

Contact information. We might collect the following information:
-Your name, postal address, email, mobile number, phone and fax number, street, city, state, pin code,
country, PAN, GST Registration number and ip address etc.
-Order history which includes all past and current orders
-Communication between you and Ornella via telephone, email or any mobile applications
We will never collect sensitive information about you without your explicit consent.
Payment and billing information. We might collect your billing name, billing address and payment method when you
buy online. We NEVER collect your credit/ debit card number or credit card expiry date or other details pertaining
to your credit/ debit card on our website. Credit/Debit card information will be obtained and processed by our
online payment partner CC Avenue Only.


From time to time, we may place “cookies” on your personal computer. “Cookies” are small identifiers sent from a web server and stored on your computer’s hard drive that help us to recognize the following things.
-The IP address of your computer.
-The domain server through which you access our services
-What computer you are using
-The pages you click on our site
-The links you click on our site
-The page access traffic
To protect your privacy we do not use cookies to store or transmit any personal information about you on the internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function properly or at all as a result.
-Information you post: We collect information you voluntarily post on our website.
-Demographic information. We may collect demographic information about you, jewellery you like, obtain measure or size of the figure, hand, etc. for make to order jewellery, you intend to buy online, or any other information provided by you during the use of our website. We might collect this as a part of an online orders etc.

Links to other websites

-Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
-We collect information in different ways.
-We collect information directly from you. We collect information directly from you when you voluntarily register on our website. We also collect information if you voluntarily post a comment on our websites or ask us a question through phone or email.
-We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

Use of your personal information

-We use information to contact you: We might use the information you voluntarily provide to contact you for confirmation of a purchase on our website or for other promotional purposes. We collect and use information to provide the services as per your online request.
-We use information to respond to your requests or questions. We might use your information to confirm your order placed online. It helps us to remind who you are in order to deliver to you a better and more personalized services.
-We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
-We use information to look at site trends and customer interests. We may use your information to make our website and products better.
-We use information for security purposes. We may use information to protect our firm, our customers, or our websites.
-We use information for marketing purposes. We might send you information about special promotions or online offers, products services and updates. We might also tell you about new products. These might be our offers or products, or products we think you might find interesting.
-We use information to send you transactional communications. We might send you emails or SMS about our product.
-We use information as otherwise permitted by law.

Sharing of information with third-parties

-We will share information with third parties who perform services on our behalf. We share information with vendors and suppliers who help us in making jewellery and shipping your order
-We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or summons. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
-We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
-We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your online purchases.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ms. Darshanna Aswani
407, Shop No.2 &3, Shiv Darshan Building, 33rd Road, Bandra West, Mumbai 400050
Phone: +91-22- 26008168
If you have any questions about this Policy or other privacy concerns, you can also email us at
Updates to this policy
This Privacy Policy was updated on 09-01-2019. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

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